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Compensación: Salary: 20.000 Euros gross/year + up to 2.400 Euros in bonus
tipo de empleo: contrato

We are looking for a person to deliver / prepare training and manage knowledge with regards to the customer product range and its environment

Accountabilities

Training 60%

- Prepare and develop training regarding The Clients product range in its environment, e.g. software and operation systems, this can include soft skill, tool and process training
- Deliver basic, advanced and follow up training
- Contribute actively to enhance training and identify weaknesses
- Setup practical hands-on exercise sessions
- Enhance and consolidate existing training in cooperation and according to The Clients standards
- Ensure proper training level and success for platform
- Perform other duties as assigned
- Organize and coordinate training setup and readiness

Knowledge Management 20%

- Maintenance, creation and review of knowledge base and procedures according to process
- Review and update support documents and procedures considering experience and information received.
- Support escalation management

Productivity 20%

- Perform duties as advisor to keep gather information to be used for knowledge management and training.

What we offer

- Full-time (39 hours/week) and long-term contract
- Salary: 20.000 Euros gross/year + up to 2.400 Euros in bonus
- Schedule: Monday to Friday from 09:00 to 18:00

Estudios mínimos
Sin estudios
Experiencia mínima
Al menos 1 año
Requisitos mínimos
Knowledge & Key Skills required

Experience

- Experience in working in a fast-paced environment
- Excellent verbal and written communication skills
- Know-how customer's technical procedures
- Creative Problem resolution person
- English spoken/written languages; extra language is a plus.
- Experience in contact center service.
- Experience in similar or same position
- Excellent customer care knowledge/skills and awareness
- General awareness of developments in customer service & sector
- Ability to travel when necessary

Personal Skills

- Fluent in English
- Team player
- Positive attitude
- Very good communication skills
- Proactiveness
- Empathy
- High flexibility
- High reactivity and ability to perform under short deadlines
- Team building abilities: capacity to motivate and inspire people
- Good organizational capacity

If you are interested please send your CV to: Mostrar inf contacto with references: CRAIG. VI
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  • NO contactar con nos para servicios u ofertas no solicitados

Id public: 6885027234

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